Azure WoodFired Pizza
These Terms & Conditions apply to all orders, bookings, and use of this website:
https://azurewoodfiredpizza.co.uk
By placing a pre-order, booking our services, or contacting us regarding catering, you agree to the following.
1. Who We Are
Azure WoodFired Pizza is a family-run mobile wood-fired pizza business operating pop-ups, private events, and catering services across Suffolk and Essex.
Contact:
📧 hello@azurewoodfiredpizza.co.uk
đź“ž 07502 164 676
2. Pre-Orders for Pop-Ups
Pre-ordering helps us prepare dough, ingredients, and oven timing to ensure smooth service.
By placing a pre-order you agree that:
Collection times are approximate and may vary slightly depending on demand and service flow.
You are responsible for collecting your order at the agreed pop-up location and time.
We cannot guarantee availability for walk-up orders once stock is sold out.
If you do not collect your order within a reasonable time window, we may reallocate the food to avoid waste. Refunds may not be possible in this situation.
We reserve the right to adjust menus, toppings, or availability based on supply, weather, or operational conditions.
3. Private Event & Catering Bookings
When booking Azure WoodFired Pizza for a private event:
Booking details (date, time, location, guest estimate, dietary needs) must be confirmed in writing.
Final guest numbers and key requirements should be agreed in advance.
We require suitable access, safe setup space, and permission to operate a wood-fired oven at the venue.
We cannot be held responsible for delays caused by venue restrictions, access issues, or changes outside our control.
We reserve the right to decline or cancel a booking if safety, access, or legal requirements cannot be met.
4. Food & Allergies
We prepare food in a mobile kitchen environment where allergens may be present.
While we take care with ingredients and handling:
We cannot guarantee a completely allergen-free environment.
It is the customer’s responsibility to inform us clearly of any allergies or dietary requirements when ordering.
Customers with severe allergies should consider the risks before ordering.
5. Payments
Payment methods and timing may vary depending on pop-up or event arrangements.
For pre-orders and bookings:
Payment terms will be confirmed when we respond to your enquiry.
Orders may not be confirmed until payment arrangements are agreed.
6. Cancellations
Because food is prepared fresh and ingredients are purchased specifically for events:
Last-minute cancellations may still be chargeable.
Pre-orders not collected may not be refundable.
If you need to cancel or change an order or booking, contact us as soon as possible.
7. Our Right to Cancel
We may need to cancel or change service due to:
Severe weather
Equipment issues
Staff illness
Safety or venue restrictions
If this happens, we will inform you as soon as possible and discuss alternative arrangements.
8. Behaviour
We aim to provide a friendly, community-focused environment at our pop-ups and events.
We reserve the right to refuse service to anyone behaving in a threatening, unsafe, or abusive manner toward staff or other customers.
9. Liability
Azure WoodFired Pizza will not be liable for:
Indirect or consequential loss
Delays outside our reasonable control
Loss or damage caused by inaccurate information provided by the customer
Nothing in these terms excludes liability where it cannot legally be excluded.
10. Website Use
Content on this website is for general information only. Menus, locations, and times may change. We do our best to keep information accurate but cannot guarantee availability.
11. Changes to These Terms
We may update these Terms & Conditions from time to time. The latest version will always be available on this page.
If you’d like, I can now create a short, plain-English “Booking Summary” version to use in confirmation emails too — that massively reduces disputes later.